Building Multi-Turn Customer Support Agents with Sierra AI, Shopify API, and ClawDB

import { ClawDB } from '@clawdb/sdk';
import { ShopifyClient } from '@shopify/shopify-api';

const claw = new ClawDB({ apiKey: process.env.CLAWDB_API_KEY });
const shopify = new ShopifyClient({ shop: 'brand.myshopify.com' });

export async function processSupportMessage(customerId: string, message: string) {
  // 1. RECALL: Retrieve customer past preferences and active ticket history
  const memory = await claw.memory.query({
    namespace: 'customer_support',
    query: `preferred resolution for ${customerId}`,
    topK: 3,
  });

  // 2. REASON & TARGET API ACTION: Execute Shopify reshipment if requested
  const prefersReplacement = memory.results.some(r => r.content.includes('replacement shipment'));
  
  if (prefersReplacement) {
    const reshipment = await shopify.order.createReshipment({ customerId, reason: 'damaged_in_transit' });
    
    // 3. REMEMBER: Index new resolution action back into ClawDB
    await claw.memory.add({
      namespace: 'customer_support',
      content: `Issued replacement shipment #${reshipment.id} for ${customerId}`,
      metadata: { customerId, shopifyOrderId: reshipment.id },
    });
  }
}